Terms of Service

These terms apply to the use of the Guildforge game (website and Android app). The service is provided by Nemcsényi Gábor (the operator; details in the Legal notice). By signing up you accept these terms, the game rules and the privacy policy.

1. The provider

The operator is a private individual; their name, postal address and e-mail address are given in the Legal notice.
Contact: Support in the game, or without signing in the contact given on the Support page.
Hosting provider: Rackhost Zrt., Tisza Lajos krt. 41, 6722 Szeged, Hungary (company registration number 06-10-000489, tax number 25333572-2-06, info@rackhost.hu).

2. The service

Guildforge is an online strategy game that is free to play, available in the browser and in an Android app. You need an internet connection and a modern browser (or an Android phone) to use it.
The game takes place in worlds: each world is a separate map with its own settings (speed, beginner protection, victory condition and so on). A world ends when a tribe meets the victory condition; there are no seasons.
The game keeps evolving: features, balance and settings may change, and new worlds may start.

3. Registration, account and conclusion of the contract

Signing up on the web needs a user name, a password that meets the password rule and a real e-mail address of your own; you can also sign in with a Google or Facebook account. We recommend turning on two-step verification.
The contract is concluded electronically when you submit the registration, for an indefinite period. No separate written contract is made or filed; these terms are available on this page at any time. The language of the contract is Hungarian (the English version is a translation for information).
You can correct input errors on the form before submitting the registration, and afterwards in the Settings.
One person may have one account (with one world account in each world). The account is personal and cannot be transferred or sold. You are responsible for keeping your password secret.

4. Age

You can sign up from the age of 16. Under 16 you may only play with the consent of a parent (legal guardian).
Under 18 you may only buy points with the consent of your legal guardian.

5. User conduct and content

You follow the game rules and the Forum rules. It is forbidden to disrupt the game, to overload the server, to get around security measures, or to download the game or its data with automated tools.
You are responsible for what you write or upload in the game (names, profile, forum, chat, images). The operator may display it free of charge to the extent needed for running the game, and may remove unlawful content.

6. Virtual goods and premium points

Resources, units, villages, premium points, cosmetics and every other in-game value earned or bought in the game are virtual: they are a non-exclusive, non-transferable right to use the game, and no ownership is created in them.
Premium points have no monetary value: they cannot be exchanged back for money, cannot be transferred, and cannot be moved to another player or another world. They can only be used in the world account where they were credited.
To keep the game balanced, the price and effect of virtual goods and the rate of the Premium Exchange may change. When the world account or the account is deleted, or the world is closed, its virtual goods cease to exist.

7. Buying points and payment

Premium points can only be bought for real money if the operator has turned the shop on, and only on the website, on the game's Shop page (the Android app does not sell anything). Sitters and guest accounts cannot buy.
The price of each package is shown in forints (or euros) before you order; the price shown is the total amount to pay.
Payment methods: bank transfer (put the order number in the transfer reference; the points are credited after the payment arrives and the game master approves it; an order not paid within 14 days expires), and if it is turned on, card payment on Stripe's payment page (card details are handled by Stripe; we never see them).
Points are credited only after the payment is confirmed, and only once. You can cancel a pending order free of charge on the Shop page. Your orders and their status can be seen on the Shop page.
The operator provides a receipt for the purchase as required by the laws that apply to them.

8. Right of withdrawal for digital content

As a consumer you can, as a rule, withdraw from a distance contract within 14 days without giving a reason (Hungarian Government Decree 45/2014 (II. 26.)).
Premium points are digital content not supplied on a tangible medium. When ordering, you tick a box to expressly agree that the points are credited immediately after the payment is confirmed, and to acknowledge that by crediting them (the start of performance) you lose your right of withdrawal. Orders cannot be placed without this consent. The time of the consent is recorded with the order, and the order details stay on the Shop page as confirmation.
Before the points are credited (while the order is pending) you can cancel the order free of charge at any time.
If the points are not credited or are credited wrongly, tell Support: we correct it or refund the price. This section does not limit your statutory warranty rights.

9. Availability, changes, the end of a world

The operator aims for continuous operation but does not guarantee it: the game may be temporarily unavailable because of maintenance, errors or development.
A world ends when the victory condition is met; after that the game master may close it. If a world is closed for another reason, we announce it in the game at least 30 days in advance.
If the whole game shuts down, we announce it at least 30 days in advance; on request we refund the price of points bought in the 30 days before the announcement and not yet used.

10. Suspension and deletion of the account

You can delete your account at any time (Delete account); deletion is immediate and permanent. You can also delete your world account from a single world.
For rule violations the operator may warn you, mute you, restrict or suspend the account, or ban you temporarily or permanently (game rules, section 11, which also explains how to appeal).
Depending on the world's settings, a world account that has not been used for a longer time may be deleted; you are notified before.
In case of a ban for a serious or deliberate violation, the price of unused points is not refunded, to the extent permitted by law.

11. Liability

The game is provided as it is. The operator is not liable for in-game losses (for example a lost village or army), for what players say to each other, or for failures of third parties (internet, Google, Facebook or payment providers).
This limitation does not apply to damage caused intentionally or by gross negligence, or to breaches of contract harming life, physical integrity or health, and it does not limit the rights mandatory law grants to consumers.

12. Intellectual property

The game's software, texts and own artwork are the operator's intellectual property; they may not be copied, distributed or reverse engineered without permission.
Third-party content (for example the public-domain paintings) may be used under its own terms.

13. Data protection

Personal data is handled as described in the privacy policy.

14. Complaints

You can make a complaint via Support in the game, or at the e-mail address given on the Support page. Give your account name, the world and a description of the complaint.
We answer written complaints in writing, on the merits, within 30 days; if we reject a complaint, we give our reasons.

15. Conciliation body, disputes

In a consumer dispute, if the complaint procedure did not resolve it, you can turn to the conciliation body attached to the chamber of commerce and industry of your county (or Budapest). For example: Budapest Conciliation Board (Budapesti Bekelteto Testulet), Krisztina krt. 99, 1016 Budapest, postal address: PO Box 10, 1253 Budapest, phone: +36 1 488 2131, website: bekeltet.bkik.hu.
You can also take the dispute to court; as a consumer you may sue before the court of your place of residence.

16. Governing law, changes, effective date

The contract is governed by Hungarian law; this does not deprive consumers of the mandatory consumer protection rules of their country of residence.
The operator may change these terms. We announce important changes in the game at least 15 days before they take effect; if you do not accept them, you can delete your account. Continuing to use the game counts as acceptance.

Effective from 30 October 2026.