Frequently asked questions
How much does the game cost?
Guildforge is free, and you can play it fully without buying anything. If the operator turns the shop on, you can also buy premium points for real money; the Terms of Service describe the conditions.
What can I play on?
Any modern browser, on a computer or a phone. There is also an Android app (download); the iOS version is on its way.
How do I get started?
Sign up with your e-mail address (or sign in with a Google or Facebook account), pick a world and a direction, and your village appears on the map right away. In your first world the tutorial shows you where everything is and guides you through your first buildings; after that the quests help you on.
What is a world, and what is a world account?
A world is a separate game with its own map, ranking and settings; worlds are independent of each other. Your account (main account) is your sign-in. In every world you join it gets a separate world account with its own villages, resources and premium points. After signing in, the world list always comes first: there you decide which world you play now.
Why do I have the same name in every world?
Because one name belongs to your account: other players recognise you under the same name in every world, and your tribe mates can find you. You choose the name when you sign up, and nobody else can use it.
What is pre-registration?
Before a new world starts, the game master can open pre-registration. You can then sign up on the world list and pick the direction you would like to start in on the compass. Your village's place is marked on the map right away, and your world account is created automatically when the world starts.
What does the direction mean, and where will my village be?
The direction (North, East, South, West) is the part of the map where you would like to start. Starting places fill up in rings from the centre of the map outwards: the earlier you join, the closer to the centre you get. If a world does not allow choosing a direction, the game picks a place for you.
Can I be attacked right away?
No: beginner protection keeps you safe for the first 72 hours. Use that time to build up your village and its defence.
What is a flag, and how do I research a new one?
A flag placed in a village gives a small bonus (for example to production or combat). New players get the resource production flag; you can research the other kinds on the Flags page, on the Flag research card. The card shows what it needs, what it costs and how long it takes.
What are quests, and what is the Discovery line?
Quests guide you step by step (building, army, defence) and give a reward when completed. The Discovery line helps you get to know the interface: for example opening the tribe or the flags page, or joining a tribe. You find the quests on the Quests page.
How can I restart the tutorial?
In the Settings, the "Start tutorial" button restarts it at any time; next to it, the "Short tour" only shows you around the interface.
What are the daily and weekly chests?
Every day and every week a chest with resources and other rewards waits for you; a window shows it when you sign in, once a day. If your storage is full, the rest waits in the chest store. A sitter cannot collect the chests.
What are premium points, and what is the Premium Exchange for?
Premium points are an in-game unit of your world account: you can spend them on convenience features, speed-ups and cosmetics, only in the world where you have them. On the Premium Exchange (Market) you can buy resources for premium points, or get premium points for resources, at the exchange's rate. Points cannot be traded between players.
What is the relocator, and where do I find it?
The relocator is a one-time item: with it you can move your village to another direction of the map or next to a friend, and the village keeps everything. You find it in the Account menu; whether you get one depends on the world's settings.
What is a tribe, and how do I join one?
A tribe is an alliance of players: a shared forum, diplomacy, wars and defending each other. In the Tribe menu you can search for a tribe and apply, or accept an invitation; you can also found your own. Only a tribe can win the world.
How can a world be won?
The tribe that holds at least 70% of all villages (unowned ones included) for 7 days in a row wins. You can follow the standings on the World tab of the ranking. There are no seasons.
What if I'm away for a few days?
You can go on vacation, or hand your account to a fellow player with the sitter feature (for up to 14 days). Never share your password.
How can I vote on the settings of a new world?
When the game master starts a poll, you get a notification and it also appears on the overview. Each account has one vote (accounts that already existed when the poll started); you can change it until the poll closes, and you see the result after it closes.
Why do I have to wait a moment when registering?
Against bots, your browser solves a short computing task while you type your name; you usually do not even notice it. JavaScript has to be enabled for this. No data is sent to a third party.
My family (or flatmates) share one internet connection and several of us play. Is that a problem?
No, as long as everyone plays their own account and the accounts do not help each other. Report in the Settings who you share your internet connection with, and ask them to confirm it: otherwise the game automatically bans accounts that connect from the same internet address all the time for days. When another account starts playing from your connection, the game warns you in a notification first.
How do I turn on two-step verification?
In the Settings, under account security: you can choose an authenticator app (for example Google Authenticator) or a code sent by e-mail. When you turn it on, you also get backup codes: keep them in a safe place, because they let you sign in if you lose your phone.
I forgot my password. What now?
On the password reset page, request a link to your account's e-mail address; it is valid for one hour. If your account has no address or you cannot reach it any more, write to Support with your account name. The new password must be at least 6 characters, with lower and upper case letters, a number and a special character.
What can anyone see about me on the public statistics?
On the Statistics page, anyone can see without signing in your name, your points, the number, names, locations and points of your villages, your tribe, your conquests and your daily history. Your e-mail address, IP address and messages are never public.
Where is the forum?
The game's forum is at /forum: anyone can read it, and you can post after signing in. Your tribe also has its own tribe forum, visible only to members. The Forum rules apply there.
Where can I report a bug or a rule violation?
In the game there is a Report button on profiles, mail, the chat and the forum; bugs and questions go to Support in the game or on the Support page.
Do I get notifications on my phone?
The Android app watches for incoming attacks in the background and notifies you if you allow it. In the browser you can ask for browser notifications in the Settings, and for e-mail notices about important events too (all are off by default).
How do I delete my account?
The Delete account page explains it; deletion is immediate and permanent. You can also delete your world account from a single world in the Settings.
Can I get a copy of the data stored about me?
Yes. Write to Support (or to the address given on the Support page); within one month we send you the data stored for your account. Details are in the privacy policy.
How can I protect my account?
Use a strong password that you only use for this game, turn on two-step verification (Settings), and give your own confirmed e-mail address. The game master and support will never ask for your password -- whoever asks is a scammer, even if they claim to be the game master: report them. When you are away, use account sitting instead of giving out your password. On the Signed-in devices page of the Settings you can see where you were signed in and sign those devices out; if in doubt, change your password at once.
What happens if I do not sign in for a long time?
If the world's settings ask for it (World settings: deleting inactive accounts), after the given number of days your account is deleted from this world, and your villages become abandoned together with their troops. You get a notification three days before (and an e-mail if you have a confirmed address). Premium accounts and accounts on vacation are exceptions.